1-800-827-8328 (TASTEBUD)    9am-6pm   Mon-Fri  EST.....
Email: cooking@soupbase.com
Fax - 216-381-7170 - 24 hours
Local Phone -216-381-9925
P.O. Box 21743, Cleveland, OH 44121

Shipping & Handling Charges ... Orders are processed in the order in which they are received. Please allow 7 to 10 days for delivery during the holiday season. Our normal mode of shipping in the contiguous United States is Fed Ex Ground and Express Service and the United States Postal Service, unless other arrangements are made. Next Day, Second Day, and Third Day Air are available at higher cost. Please call for this service. Saturday delivery is also available at an extra charge and must be combined with an air delivery. For Alaska and Hawaii we use U.S. Priority Mail in most cases. All standard orders should be delivered within 10 days unless told otherwise. If your order does not arrive with 10 days, please call to have us check on the delay. Any specials that affect the cost of shipping will be based on, and adjusted according to our regular rates.

Please note...
Additional charges are required for delivery locations in the contiguous USA specified as "outlying" or "extended delivery areas" by our carrier. If your location is listed as one of these areas there will be an additional charge of up to $1.50 added to your regular shipping charges.

Shipments to the following states may have an additional charge of $1.50 due to recent increases and distance and fuel charges. The affected states are ME, VT, NH, FL, and all states west of the Mississippi River.

Please double check your shipping address for accuracy. Incorrect or undeliverable addresses are subject to a $10 additional charge.

Items damaged during shipping... The cost of any items broken in shipping will be credited to the credit card used for the purchase unless other arrangements are agreed upon between parties. Please notify us and the carrier of any visible damage.

You can use the following chart for orders up to 17 pounds. If heavier - please call for rate. The rates below are for Fed Ex Ground Service in the contiguous United States.

Our current shipping rates are as follows:

Canadian Shipping Costs
Shipping costs to Canada are as follows:

  Please Note: Canadian shipping rates have changed. Please call or email for exact cost.